Helping people across Australia get back on the road since 1987

top

Company Overview

History

The Car Craft Group was created by a handful of entrepreneurial repairers in 1987, who saw the value of joining together to create a network of independent professional repairers, this idea has seen the group grow from it origins in Western Australia to a national network of over 110 repairers.

In addition, and equally important to this was their desire to raise industry standards of repair, presentation, business practices and importantly customer service.

The group is unique in that it was, and still is, owned and driven by its members. Its success is a result of the active involvement of the Board of Directors who are elected by the membership each year. A General Manager and a business development manager look after the day to day operations the various states across the country, with our head office based in Perth.

The development of a national network of repairers has been the aim for some time and since 2011 the Car Craft brand has been actively promoted through participation at industry expos, sponsorship of national events, news articles and press releases

There are now Car Craft Accident Repair Centres in Western Australia, Queensland, NSW, ACT, NT, Victoria and South Australia providing consumers with quality workmanship, excellent customer service and professional business systems. Top Panel Beaters Offering Smash Repairs, Bumper Repairs, Car Body Repairs, autobody repair, refinishing, spray painting and much more.

Quality Guarantee

Quality – What Does it Mean?

Quality is defined as a “measure of excellence” or a “state of being free from defects, deficiencies and significant variations”. It is brought about by a strict and consistent commitment to certain standards that achieve uniformity of a product or process in order to satisfy customer or user requirements.

Being in a car accident is a traumatic experience. The last thing you need to worry about is that your vehicle may not be repaired correctly. Car Craft is dedicated to ensuring that all vehicles at member repair facilities are repaired using only genuine Original Equipment Manufacturer (OEM) parts * are subject to the direction of the client insurance company and to manufacturers’ specifications. We are also dedicated to ensuring that technicians employed at Car Craft shops are trained to the highest industry standards, all Car Craft Accident Repair Centres actively participate in I-CAR industry training.

Some things you need to be aware of when selecting a collision repairer are:

  • The use of OEM parts* is important because they have been designed and engineered to provide the highest level of quality. They are also designed to work harmoniously together in complex motor vehicle systems such as “crash energy dispersal” systems which disperse the energy created as a result of the crash away from the point of impact, then systematically shuts down according to the amount of crash energy produced. Imitation and aftermarket parts may not meet the stringent testing and quality standards that OEM parts* are required to meet.
  • One minor change can have a significant impact on how a part functions in an integrated system. You need to be confident that the technicians charged with the task of repairing your vehicle are fully trained and competent in your vehicles operating system to carry out the repairs
  • . (Click here to see what difference 7/100ths of a second can make).
    Not all body shops are created equal. At Car Craft, you can experience peace of mind knowing that your pride and joy will be repaired to manufacturers’ specifications using only genuine parts *..

* OEM Parts are subject to the direction of the client insurance company

Car Craft Difference

Car Craft members are experts in the collision repair industry.

They understand the need to provide high quality repairs in the shortest possible time and wil manage the whole process, including assistance with making your insurance claim if necessary, as well as repairing your vehicle.

If you are not at fault in the accident Car Craft can assist with third party claims.

Our businesses are equipped with state-of-the-art technology and have the
experience, the equipment and expertise to ensure you receive a quality repair using the correct method in a timely manner.

If you would like to provide feedback on your experience with our members, we provide a Customer Satisfaction Survey whereby customers can record their repair experience.

Dispute Resolution

If you have a problem with a member over a repair to your vehicle and are unable to resolve the matter with the individual business, we can help.

Car Craft provides a formal Dispute Resolution Process to assist should things go wrong. Refer to the Contact Us page for the relevant State head office to contact for details.

Environmental Responsibility

All Car Craft members have been audited for compliance with the national Green Stamp Environmental Management System.

Green StampGreen Stamp is a motor industry-specific program that provides accreditation for businesses that not only comply with the lawbeyond meeting their environmental responsibilities to operate in a way that is environmentally friendly.

We are working with our members towards to achieving environmental compliance and to improve their businesses.

To find out more about Green Stamp, please visit their website www.greenstampplus.com.au.