Helping people across Australia get back on the road since 1987

Smash Repair FAQ

The first thing you should do in the event of an accident is to contact the relevant emergency services and ensure your vehicle has been removed to a safe place. Be sure to collect as much information about all involved drivers, their cars/vans etc., including when they were travelling on roadways that cross paths with yours (i.e. if there was an intersection collision).

Contact Car Craft Accident Repair Centres directly; we’ll help make claim with the Insurance Company along with getting you back onto the roads ASAP!

If you’re making a claim for your car, please let us be the ones who fix it. We’ve got an excellent reputation with all insurance companies and will ensure that no matter what kind of accident you have had, we’ll make the process as smooth as possible. We can help make sure everything goes smoothly from start to finish – just request Car Craft Accident Repair Centres when communicating with your insurance company.

A question that is very often asked by our customers is ‘how long will you have my car?’ and as you can imagine the answer is not as straight forward as we hope.
The road to repairing your car has many factors, the initial estimate is sent to your insurance assessor who will discuss the repair with your Car Craft repairer, and together they will reach an agreement on the preferred repair method and from here we can now focus on the next steps, such as what parts are required and how long these may take to arrive. In the current times of Covid, it is taking longer to source some parts.

And depending on your individual circumstance, your car may be drivable and therefore delays such as parts may not impact the process too seriously, if it is not drivable this can slow the operation down, however, your Car Craft repairer will do everything they can to keep you informed. We find at Car Craft that to ensure your car is repaired properly we like to slow the process down ever so slightly, make sure we get it right and you get the result you deserve. Your Car Craft repairer is only too happy to discuss the process with you and walk you step by step on how we manage your repair. So if it takes two days or two weeks be comfortable in the knowledge that at a Car Craft repairer you are our 1st priority.

We’ll keep you updated about the status of your car throughout its repair process, either directly or through online messaging. We are happy to answer any questions or concerns that might come up, so don’t hesitate in contacting us!

Why not choose your own repairer, many insurers provide you the freedom to choose your own repairer and you should ensure when you contact your insurer you advise the claims contact that you want to go to your chosen Car Craft Repairer.

Some insurers send you to their preferred repairer which generally is someone that may have a contract with that insurer to fix your car to a price not a standard, and may not use the parts a Car Craft repairer would, or decide on a different repair process from your Car Craft repairer.Always ensure the repairer you decide on is well trained, with their technicians constantly upskilling about new technologies, make sure the repairer has the correct equipment to fix you car correctly,this is not a one size fits all process.

And remember if one repairer tells you it’ll only take two days and your Car Craft repairer tells four days ask why is there a different process, are parts not being replaced or is the damage being repaired correctly as per manufacturers specifications?

If you’re not sure about the repairer that’s been recommended to use, contact your insurer, and request your preferred repairer. If they are hesitant or unable for some reason (such as missing information), check whether this is covered by insurance; most policies allow us a choice of who we’d like to repair our car. Please feel free to contact us and we can assist you.

Yes, you will need to contact your insurer directly, if you need a hand we are happy to get involved. They provide you with the necessary information for processing claims and can assist with any questions or concerns about this process. Please don’t hesitate to reach out if there’s anything we can help you with.

Due to the number of variables involved when it comes to the damage, we need to see the vehicle to give an accurate estimate. If you are unable to visit one of our 122 sites across Australia, use our online estimate process eSmash.


Yes, in most cases, if you’re not sure you will need to contact your insurance provider for this information prior to picking up your vehicle.

Your excess is payable directly to your Car Craft repairer when you collect your vehicle unless it states otherwise.

Generally speaking, one quote is sufficient. However, there may be circumstances where two are required and we’ll let you know if this happens, just give us a call we’ll walk you through the process.

The modern day vehicle is so packed with technology that most owners don’t realise that the car they are driving is constantly processing data to protect them and their occupants from an accident or to minimise an impact to ensure the safety of people both in the vehicle and those outside of the vehicle.

The buzz words are Advanced Driver Assistance Systems or ADAS for short, ADAS has been an integral part of our vehicles for over 20 years, while these systems used to be only part of a prestige vehicle, they are now in every vehicle from the smallest Toyota or Mazda to our SUV’s and four-wheel drives.

These systems operate such things as the lane departure warnings or warnings of impending vehicles stopping in front us, adaptive cruise control and the radars plus camera’s in our cars all designed to keep us safe.

In nearly 90 percent of cases the systems should be scanned and checked both before and after the repairs are completed and subject to those scans most vehicles will need to have the systems recalibrated to ensure all the safety systems are functioning correctly, make sure you discuss ADAS with your Car Craft repairer.

Yes, we take on private jobs. Sometimes people choose to repair their insured vehicle without using insurance because it can affect the premium or excess payment. You are welcome to contact us to discuss a quote and we would be more than happy to assist you in making the right decision.


We have loan cars available subject to availability, so please call us today and let’s get started!


We know all our customers want their cars looking like new, so we offer a complimentary wash on any vehicle that has been repaired, we want to make sure that when you get your car back after a bingle, it looks like new.


The Vehicle Identification Number (VIN) is the most important thing to know about your car. This 17-digit serial number can be found on a small metal plaque outside of any vehicle’s front windscreen, under its hood in the engine bay or just inside door pillars at both driver’s side and passenger seat for easy accessibility when needed. If you can still not locate the VIN, it will be on your vehicle’s registration papers or give us a call and we’ll guide you to it. And remember to take a photo with your phone just in case we need it again.


If you ever need a repair centre, Car Craft Accident Repair Centre is here for your vehicle. With experienced technicians and an emphasis on quality workmanship, we will ensure that no matter what kind or how much damage there might be-our team can take care of all issues from front bumper collisions to significant accidents with minimal disruption.


Here at Car Craft Accident Repair Centre’s, we offer a range of services, including dent removal and repairs, car accident repairs, hail damage repairs, paint repairs, panel beating, restorations, paintless dent removal and scratch repairs, to name a few. 

Of course! Here at Car Craft, we use spectrometers to measure colour electronically. The intensity of the energy transmitted is compared to that of some other sample that serves as a standard. By using the latest technology, we are able to flawlessly match your vehicle’s paint colour and transform your car back to its pre-accident condition. 

Calling us is the most efficient way of contacting us, which you can do so by ringing 1300 Damage, or please see our website to select the phone number or email address most appropriate to your location and we will be more than happy to assist you. 

For over 30 years, Car Craft has exceeded its customer’s expectations, by providing first-class service and quality workmanship across Australia. We offer a range of services and have been helping people across Australia get back on the road since 1987. Our members are professionally trained and are dedicated to reverting your car back to its pre-accident condition in an efficient and timely manner. 

Quotes are subject to change, and often do! While we do our best to provide an accurate quote, we can’t always guarantee that this is going to be the final cost of repair. This is because there may be some unexpected damage or cost that wasn’t earlier accounted for.