Having recently been involved in a motor vehicle accident your next step would be to get a quote sorted for the damage to your car.
There are a couple of worries about how this could be done given the current COVID climate, and most of us wouldn’t be excited by the idea of driving to a body shop or smash repairer and waiting around while the car was being estimated – increasing the risk of exposure for all involved. By searching for Car Craft in your browser you will find the link (car-craft.com.au) to their comprehensive website. In the top right-hand corner is the ‘Get an Estimate’ tab. By clicking that it will take you to eSmash.
eSmash is a service offered by the Car Craft Group of national smash repairers. This service is completely contact free and very easy to navigate, a big plus for those of us somewhat challenged by unnecessary complexity.
The steps from there are quite easy.
1. Fill out the forms provided. You will be given the opportunity to upload photos of your vehicle and the damage or take new photos with your phone’s camera.
2. If you have your claim number, simply enter it in the space provided.
3. Review and submit your details.
4. eSmash’s aim is to respond to your request by the next business day.
You can choose the Car Craft smash repairer of your choice from the drop-down menu or let the system find one closest to your location.
Could it be any simpler?
From there the Car Craft smash repairer will take control of the process for you, even liaising with your insurer throughout the entire repair process.
Most insurance company assessors can now assess your damage remotely online and then liaise with your repairer, again minimising contact to all involved.
Car Craft smash repairers are willing to provide a contactless service including by prior arrangement pick up and drop off their customer’s vehicles, thus minimising person to person contact across their business and practising the ever-important social distancing.
All Car Craft smash repairers have a vehicle sanitizing standard operating procedure in place and will ensure they sanitize your vehicles interior and common exterior touchpoints; they also use a quality seat cover and floor mats during the repair process to protect your car’s interior. Most Car Craft repairers will even provide a suitable receptacle to drop your keys into to further reduce any contact for your peace of mind.
Your chosen Car Craft repairer will clean your vehicle before handover after the repairs are complete, included in this process is a further wipe down with sanitising cleaning products, and then when you’ve completed discussing the work done with your repairer you can be comfortable in the knowledge that all required steps were taken to minimise any contact throughout the repair process.
It’s peace of mind to know that Car Craft has an approach that has been and will continue to be monitored daily. And will implement precautionary measures in line with local and national public health and government guidelines to protect their customers and employees alike.
Being involved in an accident is often stressful, having a trusted national network of repairers that have your back during this time, and are willing to help by making the whole process simple and worry free as well as COVID safe is certainly a relief.
